Return & Refund Policy

This policy outlines the replacement, cancellation, and refund policy of the befkr.com service provided by Clenet Tech Private Limited. By accessing or making a purchase on our website, you agree to comply with and be bound by the following terms and conditions. The following terminology applies to this policy document: “Client,” “You,” and “Your” refer to you, the person who uses this service and complies with the Company’s terms of service. “The Company,” “Ourselves,” “We,” “Our,” and “Us” refer to our Company. “Party,” “Parties,” or “Us” refer to both the Client and ourselves. Any use of the above terminology or other words in the singular, plural, capitalization, and/or he/she or they are taken as interchangeable and therefore as referring to the same.

1. Introduction

We are dedicated to ensuring customer satisfaction. This policy outlines the terms for replacement, order cancellation, and refund requests related to purchasing refurbished laptops from our online/offline store.

2. Replacement Policy

Eligibility for Replacement

1. Laptops are eligible for replacement if they arrive damaged, defective, or not as described with image/video proof.
2. Replacement requests must be made within 7 days of receiving the laptop.
3. The laptop must be in its original packaging with all accessories, labels, and documentation included.

Process for Replacement

1. To initiate a replacement, contact our Customer Support team at support@befkr.com with your order number, description of the issue, and any supporting images or videos if applicable.
2. Once approved, you will receive a return shipping label and instructions on how to return the product.
3. Upon receiving and inspecting the returned laptop, we will ship out the replacement unit, typically within 7 business days.
4. If the product is out of stock, we may offer you an alternative model or may provide a refund if needed.

3. Non-Delivery

If your order does not arrive within the specified delivery timeframe, please contact us at **support@befkr.com** or the contact number available on our site as soon as possible. We will investigate the matter and work towards a resolution, which may include issuing a refund if the item cannot be located or delivered within a reasonable grace period.

4. Technical or Operational Issues:

If an order is canceled due to technical or operational issues occurring from our end after payment has been processed, we will issue a full refund. This includes issues such as errors in processing or payment failures that are not resolved by the banks/third third-parties involved.

5. Order Cancellation Policy

Cancelling Before Shipment

1. You can cancel your order by contacting Customer Support at support@befkr.com before it is shipped.
2. If the order is canceled before shipping, you will receive a full refund, including shipping charges (if applicable).

Cancelling After Shipment

Once your order has been shipped, cancellation is no longer possible.

6. Refund Policy

Refund Eligibility

1. Refunds are available if an order is canceled before shipment, and for defective products (if applicable).
2. Shipping charges may not be refunded unless the return or cancellation is due to an error on our part.

Refund Process

1. Upon receiving your returned laptop, we will inspect it to ensure it meets the eligibility requirements for a refund.
2. Once approved, refunds will be processed within 7-10 business days, and the amount will be credited back to your original payment method.
3. In the event of rejected refunds (due to ineligible returns), the laptop will be shipped back to you at your expense.

7. Warranty

All refurbished laptops come with 12 months, warranty. If your product encounters any defects within this period, please refer to our warranty policy or contact Customer Support for replacement or repair options.

8. Contact Us

For any inquiries regarding replacements, cancellations, or refunds, please contact us at **support@befkr.com** or the contact number available on our site.

9. Changes to this Policy

We reserve the right to modify this Replacement, Cancellation, and Refund Policy at any time. Updates will be posted on our website and will apply to future orders.

By shopping with BeFkr, you agree to the above policies. We appreciate your business and strive to make your experience with us as smooth as possible.